Have you had a great experience with customer service lately?
I have. It happened last week when we were up against a tight deadline, pushing hard to get a newsletter out the door for a client. My printer – without telling me – ran our job over the weekend. It was stitched and trimmed on Monday and Tuesday, and by 11 a.m. Wednesday, all 4,040 pieces were on the client’s doorstep, sooner than we expected. (Everyone likes a nice surprise, right?) Thanks, Westendorf Printing, for making it happen. The client was thrilled.