Have you had a great experience with customer service lately?

I have. It happened last week when we were up against a tight deadline, pushing hard to get a newsletter out the door for a client. My printer – without telling me – ran our job over the weekend. It was stitched and trimmed on Monday and Tuesday, and by 11 a.m. Wednesday, all 4,040 pieces were on the client’s doorstep, sooner than we expected. (Everyone likes a nice surprise, right?) Thanks, Westendorf Printing, for making it happen. The client was thrilled.

Tags: client, deadline, newsletter, printing

This entry was posted on Friday, December 4th, 2009 at 3:40 pm and is filed under Customer service . You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.